Think back to when your business first implemented configure, price, quote (CPQ) technology. As a leader focused on driving bottom-line profitability, hopefully you noticed a major improvement in sales representative productivity, time-to-quote, quote accuracy/conversion rate, and ultimately customer satisfaction. This initial uplift is to be expected as a CPQ solution should have a transformational impact [...]
In today’s hyper competitive market, knowledge is king…and queen…and jack…and ace. And most businesses are looking for ways to make the most of the growing volume of data at their disposal. In most cases, these companies are prioritizing the automation of systems connected to data collection and dissemination to stay one step ahead of their [...]
How CFOs can Overcome 4 Common Roadblocks We all get stuck in a rut sometimes. These days, along with sleep, work, and figuring out what’s for dinner, you might binge-watch something in the hours before bed, before starting the whole process again. Exciting, no? There’s not too much that’s wrong with this, really. However, a [...]
5 Ways to Drive Partner Engagement Partner business models can be extremely complex. With thousands of partners, each with their own set of expertise and target markets, it can be a real challenge to properly manage them to see their value. Partner portals, B2B portals, partner communities – they go by a myriad of names. [...]
5 Salesforce Solutions to Drive B2B Sales New digital tools are constantly being introduced to meet customer demand, but it can be overwhelming to keep up with all of your options. Last year, Salesforce repackaged it's offerings to provide enhanced solutions that improve customer experience, boost sales and service productivity and drive revenue for businesses, [...]
Why Quote-To-Cash Isn’t Enough In the business world today, the term “digital transformation” has been applied to any and all sorts of digital-driven initiatives. It goes without saying that current and future revenue goals simply cannot be met without some level of digital assistance. But while you can add a little here, and a little [...]
If you’re a manufacturer with a product-centric focus, it’s time to reevaluate your strategy and put the spotlight on your customer. Do you really know what your customers want? Can you anticipate their future needs? Do you have the infrastructure required to change your product offerings on the fly? Leading manufacturers are able to anticipate [...]
What superpower would you give your customer service team that would impact your business the most? Without hesitation, most would choose speed. Because the faster your team can respond to a customer’s needs, the more likely you are to keep that customer. But aside from a lightning bolt striking a case of chemicals and empowering [...]
We’re going to share the big takeaway of what we’re about to tell you in this post upfront: Your ability to deliver on a customer’s order expectations – giving them what they want, when they want it, with updates along the way – is the key to creating loyal customers. And that doesn’t just mean [...]
What if “Tell me what you want, what you really, really want” wasn’t just a catchy plea from the 90s group, Spice Girls, but instead sort of a magic capability that you could tap into when it comes to understanding your customers’ needs? As you contemplate what it means to fully embrace digital transformation – [...]