How to Keep SKU Proliferation in Check You’ve felt this: In an effort to meet customer demand and increase sales, you find yourself adding more and more items (SKUs) to your inventory. You’re forced to keep these in-stock, even the slow-moving products, so that you can deliver quickly if someone places an order. This results [...]
Accelerate Your Sales Process Through CPQ CPQ has been around for decades despite being a hot term of late, but some people still wonder what it actually is? Is it a piece of over-hyped software that’ll be forgotten in ten minutes? Does it replace my sales team? Is it just another in a seemingly endless [...]
Omnichannel Experiences Expected from Your Business You no longer have to convince anyone why digital commerce is important. The events of 2020 have made it abundantly clear, generating leaps in growth in the process. The new focus? Making sure your B2B customer experience is on par with what people get from a B2C experience. Thanks [...]
Important Considerations to Drive B2B Digital Commerce in 2021 The global e-commerce market is expected to grow at a compound annual growth rate (CAGR) of 11.1% from 2018 to 2025 and will reach up to $24,265.12 billion by 2025. It is also projected that the B2B digital commerce market will be two times bigger than [...]
3 Keys to Success in Digital Commerce What if your best salesperson, we’ll call her Beverly, was available for every lead or every single customer-facing opportunity that you had? “We need to break out the big guns. Let’s bring in Bev.” “Bev” undoubtedly has those critical characteristics that make her extraordinary at her job—the ability [...]
It’s hard to believe, but it’s only been a few weeks, or months, depending on where you live, since the beginning of the coronavirus crisis. In addition to the concerns we all have about our and our loved one’s health, many of us are struggling with the staggering effects this crisis has had on business [...]
For many of us, everything we know about digital transformation, we’ve learned from the internet. But what is digital transformation, really? There are the futuristic robots that we read are revolutionizing healthcare and manufacturing. Or the sensors that are transforming the way we think about, well — everything, thanks to the masses of data they [...]
Worried about Customer Experience? You should be. No longer a nice-to-have, an exemplary customer experience (CX) has become a crucial part of doing business in the digital age. It affects the customer’s perception of how they are treated, how they perceive your brand, and ultimately, it’s a determining factor in their behavior and loyalty. If [...]
AWS? Oracle? Salesforce? SaaS? PaaS? IaaS? DevOps? SecOps? The world of digital transformation is daunting and complex, and determining your roadmap can be extraordinarily technical and confusing. Unfortunately, this is the nature of the current cloud landscape — there are many options for you to choose from when it comes to modernization and digital [...]
Join Keste at this year’s Modern CX conference to learn how to harness the power of the cloud to improve customer experience! Meet us at our kiosk where we’ll be sharing our extensive experience in : Customer Experience CPQ Cloud integrations Mobility Customer experience is a growing and vital concern for many businesses. About 92% of customers [...]