Worried about Customer Experience? You should be. No longer a nice-to-have, an exemplary customer experience (CX) has become a crucial part of doing business in the digital age. It affects the customer’s perception of how they are treated, how they perceive your brand, and ultimately, it’s a determining factor in their behavior and loyalty. If [...]
Improving Customer Experience with Personalization and Speed Customer experience has become increasingly important and complex over the years. When looking to improve customer experience, it’s important to keep in mind the buyer’s journey: Awareness Consideration Decision Personalization with a CRM and CPQ Solution All three stages are important aspects of the experience. From the initial [...]
Digital transformation has created an entirely new set of expectations and demands for B2B and B2C sales. Regardless of how simple or complex your sales flowchart is, ultimately, the sales experience itself has become just as critical as the quality of the goods being sold. Buyers just don’t have the patience to accept a less [...]
Join Keste at this year’s Modern CX conference to learn how to harness the power of the cloud to improve customer experience! Meet us at our kiosk where we’ll be sharing our extensive experience in : Customer Experience CPQ Cloud integrations Mobility Customer experience is a growing and vital concern for many businesses. About 92% of customers [...]
CPQ may stand for “Configure Price Quote” but it encompasses so much more. This powerful software touches every aspect of a business – the what, how, where, and why – making any CPQ project a high-value transformation process full of both opportunities and pitfalls. It’s a chance to modernize your business infrastructure while achieving maximum [...]
Shortened product life cycles and heightened customer demands have increased the complexity of the supply chain. From cars to containers, food to skin care, manufacturers and sellers are under constant pressure to speed up product development and shipping. The solution is a flexible, smart supply chain management system which can adjust to fluctuating needs. However, [...]
What makes a smart brand in today’s digital world? Simply put, a smart brand is one that focuses on providing a quality digital experience for everyone, regardless of market or industry. It is a brand that recognizes the need for both a comprehensive, consistent buying experience and for a way to support sellers to increase [...]
We are honored (and, yes, a wee bit excited) to have won Oracle Specialized Partner of the Year North America in CX Sales Cloud. This marks the sixth time Keste has been named Oracle Specialized Partner of the Year, highlighting the fact that we deliver innovative, proven, Oracle-based solutions that solve our customers’ most critical business [...]
10 Reasons Oracle CPQ Cloud Fits the Complex Sales Cycle Without the right quoting tools, complex B2B sales cycles are prone to developing a bad case of “the slows”. Inaccurate configurations, operational inefficiencies, bottlenecks in approval cycles and even data integrity issues lead to unnaturally long sales cycles which, in turn, lead to lost deals [...]
Oracle CPQ Cloud SIG Meeting at Collaborate April 11, 2016, 2:00-3:00 pm - Mariner AB Oracle CPQ Cloud streamlines and manages the quote-to-cash process by enabling organizations to sell faster, easier, and with greater accuracy. If your organization is currently running Oracle CPQ Cloud (formerly known as BigMachines) or you would like to know more [...]