Improved Critical Service Interruption Handling for Large Enterprise Team

Our client had no comprehensive approach to handling critical service interruptions (CSIs) in real time, nor did they have any kind of consolidated reporting capability for trending or historic incident analysis. They needed a way to effectively predict and prevent CSIs from occurring.

Keste developed an AWS-hosted enterprise service application that provided a comprehensive incident and problem management framework. The client now has a solution that helps management to respond to incidents appropriately, reduces operational expenses, and enhances customer experience.